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Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully before using our services.

1. Introduction

By accessing and placing an order with Pakhlay (SMC-Private) Limited, you confirm that you are in agreement with and bound by the terms and conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Pakhlay (SMC-Private) Limited.

2. Orders

All orders placed through our website or contact channels are subject to availability and acceptance. We reserve the right to cancel or refuse any order at our sole discretion.

3. Pricing & Payments

Prices listed on our website are in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated. Payment methods available: Cash on Delivery, Easypaisa, JazzCash, or Bank Transfer. Please ensure that you provide accurate payment information. In case of online transfers, confirmation may be required before processing the order.

4. Delivery

Delivery times are estimates and may vary due to traffic, weather, or other unforeseen circumstances. We are not liable for late deliveries but will always do our best to deliver within the promised timeframe.

5. Cancellation & Refund Policy

- Orders can be cancelled within 15 minutes of placement. - Refunds (if applicable) will be processed within 5-7 business days. - Once food has been prepared or dispatched, cancellation or refund is not possible.

6. Food Quality & Allergies

We prepare all meals with fresh ingredients and the highest hygiene standards. However, customers are responsible for notifying us of any allergies or dietary restrictions before placing an order.

7. User Responsibilities

Customers are required to provide accurate information (name, address, contact number) to ensure successful order delivery. Any issues caused by incorrect information will not be our responsibility.

8. Limitation of Liability

[Your Restaurant Name] shall not be held liable for any direct, indirect, incidental, or consequential damages that result from the use or inability to use our services.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our services will mean that you accept the new terms.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at: 📞 0319-9549958 | ✉ Pakhlay@yahoo.com